jilovo's Privacy Policy —
Your Information Is Protected
Read jilovo's complete privacy policy to understand how your personal information is collected, used, and kept secure.
jilovo ("we", "us", or "platform") provides a safe and reliable service for online gaming users in Bangladesh. This Privacy Policy document ("Policy") explains what information we collect when you use jilovo's website or services, why we collect it, how we use it, and how it is kept secure. By using our services, you are considered to have accepted the terms described in this Policy.
We recommend reviewing this Policy regularly, as we may update it from time to time. We will display a notice on the platform for any significant changes.
1. What Information We Collect
jilovo only collects information that is necessary to operate our services properly and to give you the best experience. We collect information in the following categories:
Personal Identification Information
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport details (for identity verification)
- Residential address
Financial and Transaction Information
- Account details related to bKash, Nagad, and Rocket
- Bank account number (for transfers only)
- Deposit and withdrawal history
- Transaction dates and amounts
Technical and Usage Information
- IP address and device identifiers
- Browser and operating system type
- Site usage logs and session data
- Cookies and tracking tokens
Gaming Activity Information
- Play history and preferred games
- Betting patterns and amounts
- Bonus usage records
- Session duration and activity logs
2. Why Your Information Is Used
jilovo uses your collected information for specific and transparent purposes. We never use your information unnecessarily. Below are our main purposes for using it:
Account Creation and Identity Verification We use personal information to complete your registration process and confirm your identity. Age verification for users 21 and older is also part of this process.
Payment Processing and Financial Transactions Financial information is required to verify and complete deposit and withdrawal requests via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800.
Customer Service and Support Our 24/7 live chat support team uses your information to provide fast and accurate assistance for any issues or complaints you may have.
Fraud Prevention and Security Technical and behavioral information is analyzed to detect and prevent suspicious transactions and unauthorized account access.
Service Improvement and Personalization By analyzing your gaming preferences and usage patterns, we improve your experience and show you relevant bonuses and offers.
Legal and Regulatory Compliance We are obligated to retain and provide certain information to comply with applicable laws, regulations, and directives from authorities.
3. Sharing Information with Third Parties
jilovo does not sell your personal information or transfer it to third parties for commercial purposes. However, some information may be shared in the limited circumstances described below:
Payment Processors
Financial information necessary for transaction verification is shared with bKash, Nagad, Rocket, and banking partners. These third parties operate under their own privacy policies.
Technology Service Providers
We use trusted technology partners to operate the platform who process data on our behalf. These organizations operate under strict confidentiality agreements.
Legal Authorities
We may be required to provide necessary information to the relevant authorities to comply with court orders, lawful requests from investigative authorities, or applicable legal obligations.
4. Cookies and Tracking Technologies
The jilovo website uses cookies and similar technologies that help improve your browsing experience. Cookies are small data files that your browser stores on your device.
Essential Cookies
These cookies are essential for the platform's basic functionality — maintaining login sessions, security verification, and core navigation. They cannot be disabled.
Functional Cookies
These cookies are used to remember your language preferences, display settings, and previous session information, personalizing your experience on future visits.
Analytical Cookies
Anonymous usage data is collected to understand which parts of the site are used most and how performance is holding up. This information does not directly identify you.
Cookie Controls
You can accept, reject, or delete cookies by changing your browser settings. However, disabling essential cookies may affect your ability to use some features of the platform.
5. Data Security Measures
jilovo takes the highest technical and administrative measures to protect your information. Our security framework is regularly reviewed and updated:
All data exchanged between your browser and our servers is protected by industry-standard SSL encryption.
Stored personal and financial information is held in encrypted databases where access is strictly controlled.
Our staff are only given access to the information they need to carry out their responsibilities — nothing beyond that.
Our systems are continuously monitored to detect unusual activity, and immediate action is taken when needed.
6. Data Retention Period
jilovo retains your information only for as long as necessary. Below are the retention policies for different types of information:
- Account and Identification Information: For the duration the account is active and, after the account is closed, for the period required by applicable law.
- Transaction Records: Retained for an extended period in compliance with financial regulations.
- Technical Logs: Generally up to 90 days, after which they are automatically deleted.
- Communication Records: Customer service messages and chat logs are retained for a specified period.
- Marketing Preferences: Until you withdraw your consent or until the account is closed.
After the specified period, information is securely deleted or anonymized so that no one can identify you in the future.
7. Your Rights and Choices
As a jilovo user, you have the following rights over your own information. To exercise these rights, please contact our support team:
Right to Access
You may request a copy of the information we hold about you at any time.
Right to Correction
You may request that incorrect or outdated information be corrected or updated.
Right to Deletion
In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
Right to Object to Processing
You may object to the processing of your information for specific purposes.
Data Portability
You may request the information collected about you in an easily readable format.
Right to Restrict
You may temporarily suspend the processing of certain information while an investigation or objection is being resolved.
8. Protection of Minors
jilovo provides services only to those aged 21 and above. We do not knowingly collect information from anyone under the age of 21.
We carry out an age verification process at the time of registration. If we find that a minor is using our platform, that account will be immediately closed and all associated information will be securely deleted.
If you believe a minor is using our platform, please contact us immediately.
9. Policy Changes and Updates
jilovo reserves the right to update or revise this Privacy Policy from time to time. If there are significant changes to the Policy, we will:
- Publish a notice in the website's notification section
- Notify you by email (if you have agreed to receive notifications)
- Update the "Last Updated" date at the top of the page
If you continue using the platform after the changes take effect, it will be assumed that you have accepted the updated Policy. We therefore ask that you review this page regularly.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team. We are always ready to assist you.
Live Chat Support
Contact us directly in Bengali through our 24/7 live chat service. Our privacy team representatives are always ready to answer any questions you may have.
Available: 24 hours, 7 days
Email Contact
For formal privacy-related requests or requests to delete information, please contact us by email:
We generally aim to respond within business days.